Frequently asked questions

Does the hair shed?


Any hair that has been stitched on a weft will experience shedding, which is absolutely normal. Minimum shedding means that the hair will never have a noticeable or drastic decrease in its density or volume. However, proper maintenance is extremely important and advised.




How long will my wig last?


THE LONGEVITY OF YOUR WIG PURLEY RELIES ON YOU, YOUR LIFESTYLE & HOW WELL YOUR CARE FOR YOUR WIG. YOUR WIG HAS BEEN CAREFULLY MADE WITH QUALITY HAIR AND MATERIALS, CARE FOR YOUR WIG TO LAST REALLY WELL BY BRUSHING GENTLY, ADD AN ARGAN SERUM ABOUT ONCE A WEEK, WASH HER WITH OUR HIGH QUALITY SHAMPOO, CONDITIONER & HYDRATING MASK. SUGGESTIONS: MORROCANOIL SHAMPOO AND CONDITIONER, TRESSEME PROFESSIONALS HYDRATING SHAMPOO AND CONDITONER OR ANY HIGHEND HYDRATING SHAMPOO AND CONDITONER. ON AVERAGE WE SUGGEST TO SHAMPOO ONCE EVERY MONTH, BUT IT WILL DEPEND ON HOW MUCH YOU WEAR YOUR WIG. IF YOU ARE WORKING OUT, SWEATING A LOT, OR USING LOTS OF PRODUCT ON IT THEN WE RECOMMEND TO SHAMPOO WHENEVER IT FEELS DULL OR DIRTY.




How can i find my cap size?


PLEASE NOTE: MEASUREMENTS ARE IN INCHES - IF YOU ARE IN BETWEEN SIZES PLEASE ALWAYS GO FOR THE LARGER SIZE IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT. BELOW YOU WILL FIND A MEASURING CHART. THE CIRCUMFRANCE IS THE MEASUREMENT NEEDED FOR PRETTY INCHES UNITS. IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US




Can I order a custom wig?


YES! TO ORDER A CUSTOM UNIT PLEASE FILL OUT THE DESIGN FORM TO GET A PRICE QUOTE AND PLACE YOUR ORDER.




How long will the shipping process take?


If you are ordering a wig that is on hand ready for immediate pick up or shipping your will be ready for pick up or will ship out the next day after ordering. If you are ordering a custom unit the turnaround process will determined depending on the wig you order. You will receive your turnaround time along with your quote.




Can I make payments on my wig order?


YES WE DO OFFER 'BUY NOW, PAY LATER' SERVICES! WE HAVE SEZZLE FOR OUR U.S. CUSTOMERS YOU WILL FIND THE OPTION TO PAY WITH THESE SERVICES WHEN YOU CHECK OUT.