Order Processing

​Call and check availability for Same Day or Next day In-Store Pickup 919-344-9787.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. 


Payment Terms 

We accept most major credit cards. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. Your billing and shipping address must match in order to complete a transaction on this site. Pretty Inches Hair Collection reserves the right to request additional payment and shipping verification after an order is submitted. All International orders must be paid using the PayPal check out option.  International orders without PayPal Seller Protection will be automatically canceled.  Thank you for your understanding.

Shipping Policy 

All orders within the US take approximately 2-4 business days to be delivered after being shipped. Orders will be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery. All shipping costs must be paid in full at the time of the order.

Refund and Exchange Policy

All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products.

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, shipment methods, addresses, cancellations, etc.

Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for a store credit. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to:


Pretty Inches Hair Collection

3141 Capital Blvd suite 103

Raleigh, NC 27604


Errors and Shipment Delays 

We will not be responsible for shipment delays due to weather or other natural or environmental factors. We advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported within 3 business days of the date of delivery to